Refund policy

WITHDRAWAL DECLARATION OF SWISS K-POPUP

The customer is granted a right of withdrawal for 10 calendar days after receipt of the goods. The deadline is deemed to have been met if the customer sends the written revocation by email or letter (address according to the imprint) to Swiss K-POPup within the deadline. The revocation does not require justification.

Exercising the right of withdrawal leads to a reversal of the contract. The customer must return the goods within 10 calendar days in their original packaging and unopened, complete with all accessories and together with the delivery note to the return address given by Swiss K-POPup in the imprint. Returns to Swiss K-POPup are made at the expense and risk of the customer. Any payment already made will be refunded to the customer within 30 calendar days if Swiss K-POPup has already received the goods back or the customer can provide proof of shipment.

Swiss K-POPup reserves the right to demand appropriate compensation for damage, excessive wear and tear or loss of value due to improper handling and to deduct the loss of value from the purchase price already paid or to invoice the customer.

No right of withdrawal is granted in the following cases:

(i) When the contract has an element of chance, namely because the price is subject to fluctuations over which the Provider has no control;

(ii) If the subject of the contract is a movable property which, by its nature, is not suitable for return or which is liable to spoil quickly;

(iii) If the subject of the contract is a tangible item made to the customer's specifications or clearly tailored to personal needs;

(iv) If the contract relates to digital content and such content is not made available on a hard disk or if the contract is to be performed in full immediately by both parties;

(v) Where the subject of the contract is a service and the contract is to be fully performed by the Provider with the prior express consent of the Customer before the cooling-off period has expired. 

(vi) In the areas of accommodation, transportation, food and beverage delivery and recreation, where the Provider agrees upon entering into the contract to provide the Services at a specified time or within a specified period of time.